Shipping policy

Shipping Policy

Order Processing
We process and ship most orders within 1 business day, and orders are often shipped the same business day they’re placed. Business days are Monday through Friday, excluding holidays. Orders placed on a weekend or holiday will ship on the next business day. All orders ship from our warehouse in Utah.

Standard Shipping
All orders ship via standard shipping, with delivery typically in 3–5 business days after the order ships.  Our shipping vendors include USPS, UPS and FedEx.

Expedited Shipping
Expedited shipping is available for an additional charge. Available options and rates are shown at checkout or available upon request.

Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.

Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. We aren’t responsible for delays or lost packages caused by an incorrect or incomplete address. If you notice an error, contact us as soon as possible at info@theholidaylightdepot.com and we’ll do our best to update it before your order ships.

Delivery Delays
Delivery times are estimates and aren’t guaranteed. Carrier delays, severe weather, and high-volume periods such as the holiday season may occasionally extend delivery times.

Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us at info@theholidaylightdepot.com within 7 days of the expected delivery date and we’ll help make it right.

Questions
For any questions about shipping, contact us at info@theholidaylightdepot.com.